**Refund and Returns Policy**

Thank you for shopping at 247 My Mart LTD. We strive to provide you with the best products and customer service possible. However, we understand that there might be situations where you may need to return a product or request a refund. Please read this policy carefully to understand your options.

**1. Refund Policy:**

**1.1** If you are not entirely satisfied with your purchase, we’re here to help. You have 14 days from the date of delivery to request a refund.

**1.2** To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

**1.3** To initiate a refund, please contact our customer support team at wholesale@247mymart.com with your order number and a description of the issue. We may require additional information or images to process your request.

**1.4** Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

**1.5** If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. Please note that processing times for refunds may vary based on your payment provider.

**2. Return Policy:**

**2.1** We accept returns for items that are damaged, defective, or incorrect. If you receive a damaged or defective item, please contact us within 14 days of receiving the product.

**2.2** To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

**2.3** To initiate a return, please contact our customer support team at wholesale@247mymart.com with your order number and a description of the issue. We may require additional information or images to process your request.

**2.4** Once your return is approved, we will provide you with instructions on how to return the item. You will be responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item sent).

**2.5** Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. If the return is approved, we will process a replacement or issue a refund, depending on your preference.

**3. Non-Returnable Items:**

Certain items are not eligible for return or refund, including but not limited to:
– Perishable goods
– Intimate or sanitary items
– Gift cards

**4. Contact Us:**

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at wholesale@247mymart.com. We are here to assist you and ensure your shopping experience with us is positive.

**5. Changes to this Policy:**

247 My Mart LTD reserves the right to modify or update this Refund and Returns Policy at any time. Any changes made will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we handle refunds and returns.

By shopping on our website, you agree to abide by the terms outlined in this Refund and Returns Policy.

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*Note: The details provided in this policy template are for illustrative purposes. It’s important to customize the policy to accurately reflect your company’s policies and procedures. Legal advice may also be needed to ensure compliance with local laws and regulations.*